Outsourced fintech operations, run by practitioners
The compliance, operations and growth team your fintech has been looking for
Hilix Solutions gives regulated fintechs an experienced team for KYC, AML, transaction monitoring, licensing, payment operations, treasury, customer support, tele sales and digital marketing. One partner, clear SLAs, audit-ready results.
- 8+ years in UK, EU, US and Canadian fintech
- 10+ clients served with multiple services
- Compliance to growth under one roof
8+
Years of hands-on fintech experience across our team
10+
Clients served with multiple services
56+
Specialist services under one roof
4
Core markets: UK, EU, US and Canada
Why Hilix
Regulators, banks and customers all want the same thing: proof that you are in control
Growing fintechs are asked to show mature compliance, flawless payments, fast support and steady growth, usually with a small team. Hilix gives you experienced people across every function, working to documented processes and reporting you can share with anyone.
What changes when Hilix joins
- KYC, screening and monitoring queues cleared within SLA
- Policies and procedures that match how you really operate
- Regulator and banking partner questions answered with evidence
- Payouts, reconciliations and exceptions handled every day
- Support that understands payments, fraud and complaints
- Campaigns that grow active customers without compliance risk
What we do
Eight specialist teams. One accountable partner.
Pick a single service or hand over a whole function. Every team is staffed by people who have done the job inside regulated fintechs.
17 services
Compliance & AML
KYC, KYB, screening, transaction monitoring, SARs, policies, audits and MLRO support run by experienced fintech compliance practitioners.
6 services
Licensing & Regulatory
Licence applications, regulator responses, readiness reviews, safeguarding, reporting and banking partner due diligence.
7 services
Payment Operations
Transaction processing, reconciliation, exceptions, onboarding, disputes and complete back-office delivery.
5 services
Treasury & Liquidity
Payout partner deals, liquidity and pre-funding, FX rates and margins, settlements and treasury reporting.
3 services
Customer Support
Chat, email, phone and social support, complaints handling and reputation management by fintech-trained agents.
4 services
Tele Sales & Retention
Outbound tele sales, lead generation, activation, retention, win-back and B2B business development.
8 services
Digital Marketing & Design
Social media, Meta, Google and TikTok Ads, SEO, content, branding and graphic design built for regulated fintech.
6 services
Technology & IT Governance
IT governance, API integrations, vendor risk, business continuity, disaster recovery and security policies.
Compliance coverage
Every compliance task, from first KYC check to final audit finding
KYC, KYB, CDD, EDD, sanctions and PEP screening, adverse media, transaction monitoring, fraud, SARs, policies, risk assessments, audits, licensing and regulator responses. Nothing is left uncovered.
- AML/CFT Compliance Outsourcing
- KYC Verification Services
- KYB Verification (Know Your Business)
- Customer Due Diligence (CDD)
- Enhanced Due Diligence (EDD)
- Sanctions & PEP Screening
- Adverse Media Screening
- Transaction Monitoring Services
- Fraud Prevention & Investigation
- Suspicious Activity Reporting (SAR/STR)
- Compliance Policies & Procedures
- Business-Wide AML Risk Assessment
- Compliance Audits & Independent AML Reviews
- Compliance Monitoring & Testing
- MLRO & Compliance Officer Support
- AML Compliance Training
- Periodic Reviews & KYC Remediation
- Fintech Licensing Support (EMI, PI, MSB)
- Regulatory Response Support
- Regulatory Readiness & Gap Assessment
- Banking & Partner Due Diligence Support
- Regulatory Reporting Support
- Safeguarding Compliance (EMI & PI)
Flagship engagement
Your outsourced fintech operations team
One dedicated team covering compliance, KYC and KYB, payment operations, treasury, customer support, tele sales, marketing, design and IT governance. One contract, one set of SLAs, one point of accountability.
Discovery call
A free 30-minute conversation about your business and challenges.
Scope and proposal
Team, services, SLAs, timeline and pricing in writing.
Onboarding
Access, training and a controlled handover of work.
Go live and report
Delivery to SLA with weekly MI and monthly reviews.
Industries
Built for regulated payment businesses
Remittance Companies
Corridor-ready compliance, payout partner management, treasury, operations and growth for money transfer operators.
Money Service Businesses
AML programmes, registrations, independent testing, monitoring and reporting for MSBs.
Electronic Money Institutions
Safeguarding, AML, onboarding, reporting, operations and support for e-money institutions.
Payment Institutions
Regulatory readiness, AML, safeguarding, monitoring and back-office support for payment institutions.
Payment Service Providers
Merchant onboarding, KYB, monitoring, chargebacks, settlements and fraud control for PSPs.
Digital Wallets
Tiered KYC, fraud prevention, monitoring, support and growth for digital wallet providers.
Neobanks
Onboarding, financial crime, disputes, support and growth for neobanks and digital banking apps.
Foreign Exchange Businesses
CDD, source of funds, screening, monitoring, rates, margins and liquidity for FX businesses.
B2B Cross-Border Payments
KYB, trade risk, payment screening, operations, partners and B2B growth for cross-border platforms.
Fintech Startups
Licensing, AML frameworks, partner due diligence, operations setup, branding and launch marketing.
Regulatory coverage
Deep expertise in the UK, EU, US and Canada
Our practitioners have worked under FCA, HMRC, EU, FinCEN, OFAC and FINTRAC expectations, and apply FATF standards for corridors worldwide.
FCA / HMRC / OFSI
United Kingdom
FCA and HMRC expectations, MLRs, safeguarding, Consumer Duty, APP scams and OFSI sanctions.
AMLA / EBA / National competent authorities
European Union
AML directives and AMLA, EBA guidelines, DORA, safeguarding and payment services requirements.
FinCEN / OFAC / State regulators
United States
BSA/AML programmes, FinCEN reporting, OFAC sanctions, state licensing readiness and independent testing.
FINTRAC / Bank of Canada / FCAC
Canada
FINTRAC registration and reporting, PCMLTFA programmes, effectiveness reviews and RPAA readiness.
Why fintechs choose Hilix
Practitioners, not theorists
Case studies
How we help fintechs fix, build and grow
Compliance & AML
UK Remittance Compliance Uplift
Clearing a monitoring backlog, strengthening corridor risk controls and preparing for a banking partner review.
Operations & Safeguarding
EMI Back-Office Build
A single outsourced team running KYC, safeguarding reconciliation, exceptions and support for an EMI.
Regulatory Readiness
Canadian MSB FINTRAC Readiness
A refreshed PCMLTFA programme, effectiveness review and reporting process ahead of examination.
FAQ
Questions fintech leaders ask us
What does Hilix Solutions do?
Hilix is an outsourced operating partner for regulated fintechs. We provide experienced teams for compliance and AML, licensing and regulatory work, payment operations, treasury, customer support, tele sales and retention, digital marketing and design, and technology governance.
Which businesses do you work with?
Remittance companies, money service businesses, e-money institutions, payment institutions, PSPs, digital wallets, neobanks, FX businesses, B2B cross-border platforms and fintech startups.
Which countries do you cover?
Our core markets are the United Kingdom, European Union, United States and Canada, and we support payout corridors and operations worldwide using FATF standards.
Can you run our KYC and transaction monitoring every day?
Yes. Our analysts work your KYC, screening and monitoring queues inside your systems to agreed SLAs, with every decision documented.
Do you provide accounting or bookkeeping?
No. We cover every core fintech function except accounting and bookkeeping, which should stay with your accountants.
How do we get started?
Book a free consultation. We will discuss your needs, then send a clear proposal with scope, team, SLAs, timeline and pricing.
More answers on our FAQ page.